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Installation / Support
Installation
Need to install your digital signage equipment?
The team of certified installers Captivision Media can handle all stages: acquisition, delivery, installation, wiring, connections, integration and programming of your equipment.
Captivision Media will ensure that the installation is clean and blends in with the overall decor
The installation will be done in the safest and most aesthetic way possible. No wires will be visible and all safety standards will be met.
Contact us for more info
The team of certified installers Captivision Media can handle all stages: acquisition, delivery, installation, wiring, connections, integration and programming of your equipment.
Captivision Media will ensure that the installation is clean and blends in with the overall decor
The installation will be done in the safest and most aesthetic way possible. No wires will be visible and all safety standards will be met.
Contact us for more info
Support
Technical Support
One of CVM’s main strength is our post-sale service. CVM’s customers will confirm it. Our involvement goes well beyond the initial installation. Following the deployment of the network, CVM ensures that the equipment will work properly by monitoring the network on a daily basis. CVM maximizes the service and speed of response time, providing peace of mind to all its customers.
Monitoring
To ensure maximum reliability, CVM’s team actively monitors the system. The system allows us to scan for problems and correct most situations remotely, avoiding downtime. If the systems data does not meet CVM’s standards, corrective measures will immediately be initialized.
On-Site support
If for some reason, a technical problem occurs (hardware or software), CVM will attempt to resolve the problem remotely. If the problem cannot be solved remotely, CVM will deploy its technical support team within 24-72 hours to repair or replace the defective equipment.
Bilingual technical support service is available Monday through Friday from 8am to 6pm. For emergencies, the support can also be reached on Sundays from 12pm to 5pm
One of CVM’s main strength is our post-sale service. CVM’s customers will confirm it. Our involvement goes well beyond the initial installation. Following the deployment of the network, CVM ensures that the equipment will work properly by monitoring the network on a daily basis. CVM maximizes the service and speed of response time, providing peace of mind to all its customers.
Monitoring
To ensure maximum reliability, CVM’s team actively monitors the system. The system allows us to scan for problems and correct most situations remotely, avoiding downtime. If the systems data does not meet CVM’s standards, corrective measures will immediately be initialized.
On-Site support
If for some reason, a technical problem occurs (hardware or software), CVM will attempt to resolve the problem remotely. If the problem cannot be solved remotely, CVM will deploy its technical support team within 24-72 hours to repair or replace the defective equipment.
Bilingual technical support service is available Monday through Friday from 8am to 6pm. For emergencies, the support can also be reached on Sundays from 12pm to 5pm
Warranties
All of Captivision Media equipments are of commercial quality and come with a standard 3 year warranty
Captivision Media will follow up and manage the manufacturers warranties throughout the contract period.
The warranties do not cover damages caused by accident, fire, flood, misuse, image burn-in, incorrect voltage, unauthorized uses or repairs and other manufacturer’s conditions.
Captivision Media will follow up and manage the manufacturers warranties throughout the contract period.
The warranties do not cover damages caused by accident, fire, flood, misuse, image burn-in, incorrect voltage, unauthorized uses or repairs and other manufacturer’s conditions.